Delivery & Returns Information

Please note: All of our published prices on the Blue Ribbon & Roll website are fully inclusive of VAT and all products are shipped from our Birmingham office by recorded delivery.

Order Despatch

Subject to the items ordered being in stock, we will endeavour to despatch all orders within one working day of cleared payment. Please note: We do not ship on bank holidays. If an item is out of stock we may ship the order part-complete and forward the missing items as soon as they become available, no additional delivery costs will be levied to the customer. You will of course be kept fully informed as to the status of your order.

Delivery Services

Blue Ribbon & Roll use Royal Mail for most packages and Parcel Force for the larger or heavier items.

Royal Mail: If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel will be returned to us; in which case we reserve the right to charge an additional delivery fee for the return service.
Parcel Force: If you are not in when your parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel will be returned to us; in which case we reserve the right to charge an additional delivery fee for the return service.

UK Delivery Costs

Blue Ribbon & Roll offer Free Delivery in the United Kingdom for all types of pigeon racing clock ribbons and strive to offer the most competitive delivery rates available for all other products, as displayed below:

 

United Kingdom Delivery Rates
Order Value Delivery Cost
Up to £30 £5.50
Up to £50 £8.25
Up to £100 £11.00


For large orders totalling over £100 we will just charge an extra £2.75 for every £50 or part thereof.

International Shipping

Blue Ribbon & Roll now delivers to nearly fifty countries throughout the World and offers the most competitive shipping rates available.

Royal Mail International Business Tracked & Signed

Almost all orders are sent by Royal Mail International Business Tracked & Signed, extra-large orders may be sent via an alternative courier at our discretion. International Business Tracked & Signed is a fully tracked service from posting to delivery overseas, which requires a signature upon delivery. You’ll be able to see where your package is every step of the way, from arrival in the local UK Mail Centre, despatch from the UK, arrival overseas and final delivery to the end customer (or delivery attempt, if you are not at home). To track the progress of an item sent using this overseas service visit:

Track Your Order Here

How long does it take?

Subject to the items ordered being in stock, we will endeavour to despatch all orders within one working day of cleared payment, but please note: we do not ship on bank holidays. If an item is out of stock we may at our discretion ship the order part-complete and forward the missing items as soon as they become available. If this happens no additional delivery costs will be levied to you, the customer and you will of course be kept fully informed as to the status of your order.

Once your order has left our Birmingham office we cannot control how long this service takes and it can vary from country to country, but from our experience most orders reach their destination within seven working days. Please note; this service may be affected by UK bank holidays such as Easter, Christmas, New Year’s Day or local holidays in your own country.

The countries that we ship to are:

Andorra Australia  Austria  Belgium  Bulgaria 
Canada Croatia Cyprus Czech Republic Denmark
Estonia Finland France Germany Gibraltar
Greece Hungary Ireland Italy Latvia
Liechtenstein Lithuania Luxembourg Macedonia Malta
Moldova Monaco Montenegro Netherlands New Zealand
Norway Poland Portugal Romania San Marino
Serbia Slovakia Slovenia Spain Sweden
Switzerland United States      
         

Estimate shipping

To find out the cost of shipping to any of the above countries simply place products into your shopping cart and select your destination country, the shipping cost will be automatically calculated. If your country is not listed above please contact Customer Services by email or phone and we will quote shipping for the order.

Order Tracking

We imagine you would like to be kept up to date about when to expect your new purchases. That's why, when provided with an email address, we automatically send a confirmation email once your order has been placed. When you have received this email you can log in to your account and track your order and also view any previous order history. The order status will be defined as:

  • Order Pending - this means your order has been received by Blue Ribbon & Roll and is now in a queue waiting to be processed
  • Order Processing - this means your order is now being dealt with and will be despatched; usually within one working day
  • Order Despatched - this means your order has left our warehouse and is on its way to you by recorded delivery. Depending on the contracted carrier, you may receive a separate email from us that will detail how to track your order when it has left our warehouse
  • Order Cancelled - this means your order has been cancelled; either by you or by Blue Ribbon & Roll

You will usually receive your parcel within 1 to 3 days after leaving our distribution centre, if however your order does not arrive within 7 days of reaching the 'Order Despatched' status, please contact Customer Services by email or phone and we will investigate the order further.

Lost Parcels

On very rare occasions your delivery may unfortunately fail to turn up. All parcels are dispatched fully insured so there is no need to worry should this occur. Our Customer Services team will look after the claim procedure on your behalf and you will receive full compensation. There is however a procedure which must be completed for the claim to be processed and this usually takes about 4 to 6 weeks to complete.

Claims Procedure

  1. We complete a claim form and include proof of posting and the value of the missing goods to the courier.
  2. The courier will then process the claim and contact you by post in order for you to sign a simple form to confirm that the goods have not been delivered.
  3. The claim is then agreed by the courier once the signed form has been returned.
  4. We receive compensation from the courier and in turn issue you with a full refund or replacement product. If you opt for a full refund, it will be done through the same payment option as used for the original purchase.

Please Note: Blue Ribbon & Roll cannot process any refunds whatsoever until the courier has agreed the claim.

Warranty & Defective Items

All products purchased from Blue Ribbon & Roll carry a manufacturer's warranty which generally covers a 30 day period after delivery. Warranty items are subject to inspection, and all items must be returned to our Birmingham office. If your product is defective, please contact Customer Services (as soon as you can please) by e-mail or telephone quoting your name, order reference number and the nature of the defect or fault. We will then do all we can to rectify the problem for you.